How can we help you? 

Please have a look at our frequently asked questions.

About Us

Who is UP?
Unleashed Platinum by Unleashed Holdings inc is an exclusive jewelry range created to embody a luxury lifestyle. Our collection is spearheaded by the UP Signature Brooch, an iconic gold or silver-toned design studded with 60 diamonds.
How do I partner with Unleashed Platinum?
We’re seeking influencers, marketers, bloggers, publishers, Instagrammers, YouTubers, and other content creators to become UP Prestige affiliates. Please get in touch with our affiliate team here, and we’ll get back to you soon.
Why should I partner with Unleashed Platinum?
We offer a generous and prestigious affiliate program with a 25% commission on eligible sales. Partnering with UP can elevate the presence of any influencer or brand. Read more about the benefits of becoming a UP Prestige affiliate.


What payment methods do you accept?
At UP, we accept, Apple Pay, Credit Card, & Paypal to make purchases on the website.
Is my payment information secure?
Yes, all the payment information is safe and secure with our payment partners.
When will I receive my refund?
At UP, we do not accept returns unless your time is damaged in transit. You can get your refund once customer service approves it. For more contact us at

Your Account & Orders

How to log into my UP account?
To login to UP account, you can visit or click here
Can I cancel my order?
We do not offer order cancellation, however for more information, please reach out to us via
How can I change my password?
To change your password, visit the My UP page from here and click the “Forgot Password” link. Thereafter follow the instructions on the page.

Shipping & Returns

How much is shipping?
We offer free shipping on all orders sent within the USA and all international orders above $750.
Where does Unleashed Platinum ship to?
We ship both international & countrywide
How do I return my item?
Sorry, we don’t accept returns unless your item is damaged in transit. To find out more, please contact us at